Delivery & Shipping
FREE SHIPPING ON ORDERS OVER €42
If you order over €42 worth of iBerx Store products, your shipping is free to all parts of the world. Prices for items that are on sale also counts towards this offer so if your items are on sale and a voucher code is used and the order sums to €42 or more, the shipping will still be free!
SHIPPING METHODS & DELIVERY TIME
| Shipping Method | Cost | Delivery Time |
| Standard Worldwide Shipping | €3.50 | ~12-23 Days |
Orders will be processed within 24 hours (up to 48 hours) of ordering and be shipped the next day after the processing day.
Please allow 23-46 days on high demand items or to especially remote countries/territories
If you do not receive your purchase within 60 days we'll fully refund your purchase. If this is the case with your order please contact usimmediately.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability
INTERNATIONAL SHIPPING RESTRICTION
Currently we do not ship to the following countries/territories:
- Faroe Islands
- Cayman Islands
- US Virgin Islands
- Northern Mariana Islands
- British Virgin Islands
- Turks and Caicos Islands
- Solomon Islands
- Falkland Islands
- Marshall Islands
- Reunion
- Bouvet Islands
- Christmas Islands
- Cocos (Keeling) Islands
- Cook Islands
- Heard Island and McDonald Islands
- Norfolk Island
- Sint Maarten
- South Georgia and the South Sandwich Islands
ORDER TRACKING
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. To track the order, you can visit Trackingmore and simply enter your tracking number and hit 'Track'.
TAXES & DUTIES
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at iBex Store. For further details of charges, please contact your local customs office.
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
FOREIGN TRANSACTION FEES
If you credit card account is in a currency other than EURO, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee depending on your payment method (for example Paypal reserves the right to use their own currency exchange rate, which can be higher than market rate). We are not responsible for the exchange rate of any charges paypal, your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please consult with paypal or contact your bank.
Our store prices are shown in your local currency, but will always be charged in EUR when you checkout.